Unruly customer service can cause businesses of all sizes to lose thousands to millions of dollars in sales and revenue. Mark Sparks knows the importance of genuine and quality service and the impact it may have on companies and retailers in terms of growth financially and economically.
He says poor customer service causes customers to abandon businesses and seek service or products elsewhere. Customers are gained and kept for a life time when sales, shipping and customer service are perfected. The worst things that could happen when a customer is unsatisfied are the possibility of returning the product, cancellation of order, and/or loss of the customer permanently.
Mr. Sparks said that “it’s difficult to determine the exact value of quality customer service.″ He has witnessed businesses spending $10,000 and up to attract customers and neglect the existing customer who received bad customer service after the sale of a product or service.
The goal should be to gain customers and keep them long term. Companies must concentrate on service during the initial & final sale and possible complaints. According to Citrite, Marc Sparks has years of experience in the customer service area after owning businesses in the restaurant and auto insurance industries.
Customer service and sales personnel require training to learn proper etiquettes while caring for the needs of customers in-person, on-line, and over the phone. One of the most important lessons taught to personnel is how to greet customers.More can be seen by clicking this link: What a Venture Capitalist like Marc Sparks Wants From A Presentation
Most unhappy customers are upset and may display attitudes when reaching out to customer service representatives. When a customer is greeted with respect and enthusiasm, it will provide calmness to that customer to communicate effectively his or her complaint. Customer service representatives are trained to be attentive to customers and to be good listeners.
Mark Sparks is the Chief Executive Officer and Founder of Timber Creek Capital, LP, a privately owned equity firm in Texas. Mr. Sparks career began over 30 years ago as an entrepreneur and has expanded since then. He offers entrepreneurs services to start new businesses and strategies to generate revenue.
Timber Creek Capital provides the capital for starting up companies, marketing, website development, legal expenses, office space, and equipment. The firm also handles the accounting, graphic arts, customer service recommendations, personnel support, and banking needs.
Timber Creek Capital is located in Addison, near Dallas, Texas. Mark Sparks manages companies in the real estate and telecommunication industries. He is an author, successful entrepreneur, investor, and philanthropist.
His contributions for charity causes, including homelessness, education, and affordable housing are recognized in Dallas and surrounding areas.
You can get full details at: http://www.nbcdvd.com/marc-sparks-more-business-than-usual/